Customer Service

We pride ourselves on providing you with the very best Customer experience

Unlike many other retailers for Raw Dog Food, we have established a great reputation over the years that we have been trading and should something go wroing we will aim to very quickly rectify this for you

Need to contact us?

You can reach us by phone

Monday to Thursday - 0800 - 1700hrs

Friday - 0800 - 1300hrs

Email the team

We can often respond to emails outside of the above hours

FAQ

Shipping

How much does postage cost (UK Mainland)?


Postage for any order over £44.99 is completely FREE within the UK mainland. Orders below £44.99 but above £25.99 is just £4.50 for next-day shipping. To ship orders below £25.99, nextday carriage is just £5.50. All orders for frozen Raw Dog Foods are sent with DPD 24 and will be delivered the following day after purchase We offer saturday delivery, however due to the charged we incur this is charged at a consistant £7.50 regardless of order spend




How long will my order take to arrive?


We use DPD for any Frozen food or any large of heavy items, for any order received before 13:30hrs (Monday to Thursday) you can expect to receive the order on the following day. We will keep you updated via text where you provide us with a mobile number or email to confirm the delivery time. For Raw dog food because the order is temperature sensitive, delivery will not fail, the parcel will be left ideally in a safe place with a calling card posted through your door to confirm the place of delivery. For small items we will use Royal Mail to dispatch your order, using the service advertised on the listing, this will usually be 1st or 2nd class post.




What postage company do you use?


For any large or heavy orders, your parcel will be sent with DPD 24, for smaller items which are not temperature sensitive, they wil be sent with Royal Mail and arrive with you 24-48hrs later.





Returns

My order has arrived but there is an issue with the products I have received


If you are not satisfied with your order from Dogfoods4u, please contact us at the earliest opportunity via the below contact methods. We will respond to you within office hours You can call us for free on 0800 009 6428 You can email us at service@dogfoods4u.co.uk





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ABOUT US

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© 2020 Dogfoods4u.co.uk is trading name of Dogmata Limited

Company Number: 12905524 - Registered in England

Ashmore Farm, Grove Hill, Hellingly, East Sussex. BN27 4HH

United Kingdom.            0800 009 6428

VAT No: 360949278

Call our Friendly team 0800 009 6428

Calls may be recorded for quality and training purposes