Customer Service
We pride ourselves on providing you with the very best Customer experience
Unlike many other retailers for Raw Dog Food, we have established a great reputation over the years that we have been trading and should something go wroing we will aim to very quickly rectify this for you
Need to contact us?
You can reach us by phone
Monday to Thursday - 0800 - 1700hrs
Friday - 0800 - 1300hrs
Email the team
We can often respond to emails outside of the above hours
FAQ
Shipping
How much does postage cost (UK Mainland)?
Postage for any order over £44.99 is completely FREE within the UK mainland.
How long will my order take to arrive?
We use DPD for any Frozen food or any large of heavy items, for any order received before 13:30hrs (Monday to Thursday) you can expect to receive the order on the following day.
What postage company do you use?
For any large or heavy orders, your parcel will be sent with DPD 24, for smaller items which are not temperature sensitive, they wil be sent with Royal Mail and arrive with you 24-48hrs later.
Returns
My order has arrived but there is an issue with the products I have received