Customer Service

Question 1

How much does postage cost (UK Mainland)?

Answer

Postage for any order over £44.99 is completely FREE within the UK mainland. Orders below £44.99 but above £25.99 is just £4.50 for next-day shipping. To ship orders below £25.99, nextday carriage is just £5.50. All orders for frozen Raw Dog Foods are sent with DPD 24 and will be delivered the following day after purchase We offer saturday delivery, however due to the charged we incur this is charged at a consistant £7.50 regardless of order spend

Question 2

How long will my order take to arrive?

Answer

We use DPD for any Frozen food or any large of heavy items, for any order received before 13:30hrs (Monday to Thursday) you can expect to receive the order on the following day. We will keep you updated via text where you provide us with a mobile number or email to confirm the delivery time. For Raw dog food because the order is temperature sensitive, delivery will not fail, the parcel will be left ideally in a safe place with a calling card posted through your door to confirm the place of delivery. For small items we will use Royal Mail to dispatch your order, using the service advertised on the listing, this will usually be 1st or 2nd class post.

Question 3

What postage company do you use?

Answer

For any large or heavy orders, your parcel will be sent with DPD 24, for smaller items which are not temperature sensitive, they wil be sent with Royal Mail and arrive with you 24-48hrs later.

Question 4

My order has arrived but there is an issue with the products I have received

Answer

If you are not satisfied with your order from Dogfoods4u, please contact us at the earliest opportunity via the below contact methods. We will respond to you within office hours You can call us for free on 0800 009 6428 You can email us at service@dogfoods4u.co.uk